Day 4
On a daily basis we hear key words like “Customer
Satisfaction”, and the key outlines designed to uplift satisfaction levels and
goals. Many company surveys primarily focuses on attaining the numbers in
accomplishing the customer experience and measuring the degree of satisfaction.
From the key saying “The customer is always right”, I believe the trend has
shifted to measure the customer experience, and customer satisfaction. In the
cell phone technology era, there are many applications for apple stores, and android
stores that will help the customers rate their satisfaction level for other
customers. People constantly review rating sourced programs like Urbanspoon,
hotel ratings, hospital compare, doctor ratings, and many more.
How much satisfaction do you need to get satisfaction??
I have always wondered this question. Does this have any
co-relation to the supply and demand ratio? The more prospective avenues of
satisfaction you supply, the higher the demand bar of satisfaction approaches.
Has the concept of satisfaction been abused by clients and customers to receive
the compensating perks provided by many levels of organization. Has the bar of
compensation become a marketing trend for competitions or a new avenue of advertisement?
Do you think the concept of satisfaction has turned out be byproduct
of marketing, where the ideology of need has been engraved by the advertisement
companies more than required? How about the bond between the satisfaction and
expectation? First time you received an excellent customer service, the
satisfaction level has been attained, but on the second time the same form of
customer service is expectation. To receive the satisfaction mark for that
customer service then the level of customer service is higher than the
expectation,
Do you think this statement will be ever heard?
“I have enough satisfaction in my life and I don’t need any
satisfaction anymore.”
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