Day 65
The current communication formula are primarily texting
and instant messaging that are composed of abbreviated derivation of web-dialect
words like LOL, TTYL, LMAO, BRB, etc. Because of the abbreviated texting, the
conversation level is limited to couple letter words, and “K” is one of the
primary responses for OK. According to the recent survey by pew internet, it is
indicated that 58 percent of teenagers prefer to text in comparison to 33
percent of face to face conversation. The whole communication is slowly transferring
from verbal to digital.
So here is my question: What will be the fate of "the art
of listening"?
Do you think the concept of automation voice or text
service is exterminator to the scope of personalized communication? Some of the
basic industries that provided personalized customer communication but today
are automated are banking, human resources, travelling, shopping, help desks,
medical health, motor vehicle authorities and many more. People trying to make
an inquiry through a telephone will have to process a chain of menus and
options that could range anywhere from five to ten minutes. The customer service
representative responding the telephone inquiries presented a limited scope of
time allocation within the range of three to five minutes. Imagine after an
interview, the company communicates the response of the job interview with the
automated website not a call from a human resources representative.
What are the growing manager jobs in the country? Social
media managers and Social media marketers are two growing jobs in the country.
The focus of the business world has shifted from verbal advertisement to
digital advertisement. The latest news or updates are normally tweeted or Facebook-ed.
Do you think interviews will be soon conducted soon electronically? What is the
statistics of current generation on alert and orientation will respect to
regular talking?
As verbal communications are slowly changing toward a
digital phase, what will happen to the small talks? Do you think people will
have the patience to listen to a person for over a period of 10 to 15 minutes?
Can electronic words produce the sounds for interpretation and understanding?
“The
art of listening reduces noise and illuminates the clarity of understanding”
~Lenji Jacob
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